Where's my merchandise order? Emma May 22, 2019 10:17 Updated If you haven’t received your items after 7 days of placing your order online, please email firstname.lastname@example.org with your order number and we’ll look into it for you. Related articles Can my refund be issued to a different bank account? What will happen if I'm not home when my order is delivered? Comments 0 comments Please sign in to leave a comment.