Can someone else collect the tickets or attend the show instead of me? Jo McWaters August 21, 2020 11:02 Updated Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at firstname.lastname@example.org and we will do our best to help out. Related articles I have chosen to “collect from the venue”. Where and when do I collect my tickets? Comments 0 comments Article is closed for comments.