I originally requested a refund, but I would now like a gift card instead. Is that possible? Sheryl Hill April 17, 2020 13:58 Once a refund has been processed, we are unable to cancel it and issue a gift card instead. Related articles I requested a refund, but my confirmation email says that I will receive a gift card. How do I correct that? I originally requested a gift card, but I would now like a refund instead. Is that possible? The bank account from which I made my original purchase no longer exists. Is this a problem? Comments 0 comments Article is closed for comments.