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  1. In the Night Garden Live
  2. In the Night Garden Live 2020 Tour Postponement
  3. Coronavirus updates and support for customers

Coronavirus updates and support for customers

  • I originally requested a gift card, but I would now like a refund instead. Is that possible?
  • I originally requested a refund, but I would now like a gift card instead. Is that possible?
  • I requested a refund, but my confirmation email says that I will receive a gift card. How do I correct that?
  • The bank account from which I made my original purchase no longer exists. Is this a problem?
  • I have the same bank account, but I now have a different payment card to the one I originally used. Does that matter?
  • Can my refund be issued to a different bank account?
  • My personal details have changed since I made my booking. What do I need to do so that you can still provide my refund or gift card?
  • I think my gift card is for the wrong amount. How can I check?
  • How do I use my gift card on the Family Tickets website?
  • Can I have a physical copy of my gift card sent to me?
In the Night Garden Live