Coronavirus updates and support for customers
- I originally requested a gift card, but I would now like a refund instead. Is that possible?
- I originally requested a refund, but I would now like a gift card instead. Is that possible?
- I requested a refund, but my confirmation email says that I will receive a gift card. How do I correct that?
- The bank account from which I made my original purchase no longer exists. Is this a problem?
- I have the same bank account, but I now have a different payment card to the one I originally used. Does that matter?
- Can my refund be issued to a different bank account?
- My personal details have changed since I made my booking. What do I need to do so that you can still provide my refund or gift card?
- I think my gift card is for the wrong amount. How can I check?
- How do I use my gift card on the Family Tickets website?
- Can I have a physical copy of my gift card sent to me?