# nightgardenlive

> Public Help Center articles for nightgardenlive.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [When will I receive my Presale booking link?](https://help.nightgardenlive.com/en-GB/when-will-i-receive-my-presale-booking-link-6287320.md): If you've registered for the In the Night Garden Live Presale, we will send you an email with your presale discount code on Sunday 28th January and the booking link on Monday 29th January.
- [When does the presale start?](https://help.nightgardenlive.com/en-GB/when-does-the-presale-start-6287322.md): The In the Night Garden Live presale starts at 9am on Wednesday 31st January to registered users only. If you've registered, you will receive a time slot and unique discount code on Sun 28th Jan and your booking link on Monday 29th January by email.
- [When do tickets go on sale to the general public?](https://help.nightgardenlive.com/en-GB/when-do-tickets-go-on-sale-to-the-general-public-6287330.md): Tickets will go on sale to the general public at 9am on Friday 2nd February. If you've registered for the presale, you'll get early access from Wednesday 31st January. We'll send your time slot and discount code on Sunday 28th January and booking lin
- [What is the show about?](https://help.nightgardenlive.com/en-GB/what-is-the-show-about-6287319.md): Igglepiggle’s Busy Day is the world’s only In the Night Garden Live show and the first new Night Garden Live story for 10 years. In this new story, Igglepiggle has lost his friends. So he follows their funny sounds until he finds them all! What’s t
- [How long is the show?](https://help.nightgardenlive.com/en-GB/how-long-is-the-show-6287326.md): The show is around an hour long, and doesn't have an interval. If you would like some more information about the content of the show, please get in touch with helpdesk@nightgardenlive.com
- [Are all the main characters in each show?](https://help.nightgardenlive.com/en-GB/are-all-the-main-characters-in-each-show-6287337.md): Yes. Igglepiggle, Upsy Daisy and Makka Pakka all appear live in each show.
- [Will there be narration and music?](https://help.nightgardenlive.com/en-GB/will-there-be-narration-and-music-6287338.md): Yes, the show includes music and songs from the TV show, with the voice of the TV narrator, Sir Derek Jacobi.
- [How are the characters recreated?](https://help.nightgardenlive.com/en-GB/how-are-the-characters-recreated-6287341.md): Igglepiggle, Upsy Daisy and Makka Pakka are all recreated by both human size costume characters and puppets.
- [Is it possible to meet a character?](https://help.nightgardenlive.com/en-GB/is-it-possible-to-meet-a-character-6287316.md): No, unfortunately it is not possible to meet a character after the show.
- [Is it possible for a birthday announcement to be made on stage for my child?](https://help.nightgardenlive.com/en-GB/is-it-possible-for-a-birthday-announcement-to-be-made-on-stage-for-my-child-6287317.md): No, the characters do not speak in the same way that we do, so it is not possible for them to say happy birthday to a member of the audience.
- [Do you supervise the children?](https://help.nightgardenlive.com/en-GB/do-you-supervise-the-children-6287318.md): No, each child must be in the company of a responsible adult at all times.
- [Can I take photos during the show?](https://help.nightgardenlive.com/en-GB/can-i-take-photos-during-the-show-6287334.md): It’s fine to take photos during the show, but please switch the flash off on phones and cameras. Flashes can be very distracting to the performers and other audience members. If you’re not sure how to do this, please take a few moments to check befor
- [Is it suitable for very young children?](https://help.nightgardenlive.com/en-GB/is-it-suitable-for-very-young-children-6287321.md): No child is too young - most children in the audience are aged 0-4! Parents tell us that children of all ages enjoy the show. If your child enjoys the TV show, then they’ll love the live show too!. If you'd like feedback from other parents please vis
- [How can I ensure my tickets are from a genuine agent and that my purchase will go well?](https://help.nightgardenlive.com/en-GB/how-can-i-ensure-my-tickets-are-from-a-genuine-agent-and-that-my-purchase-will-go-well-6287309.md): We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:. - Clearly identify the face value of any tickets purchased and any additional booking fees. - Highlight
- [Can I make changes to my booking details after the booking has been completed?](https://help.nightgardenlive.com/en-GB/can-i-make-changes-to-my-booking-details-after-the-booking-has-been-completed-6287311.md): If you need to change details on your booking, please contact our customer services team at helpdesk@nightgardenlive.com. Please note we cannot refund tickets once they have been booked.
- [What is the seating like?](https://help.nightgardenlive.com/en-GB/what-is-the-seating-like-6287314.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Can I pick where I sit?](https://help.nightgardenlive.com/en-GB/can-i-pick-where-i-sit-6287315.md): All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at h
- [Are there any booking fees?](https://help.nightgardenlive.com/en-GB/are-there-any-booking-fees-6287327.md): There are no hidden fees. Any booking fees are included in the ticket prices you can see on our website, and will be clearly identified on the checkout page.
- [How much do tickets cost?](https://help.nightgardenlive.com/en-GB/how-much-do-tickets-cost-6287324.md): Ticket prices vary depending on the venue you choose, and where you want to sit in the theatre. You can see ticket prices by going to www.familytickets.com and clicking the 'Book Now' button on your selected venue.
- [Are there discounts for children?](https://help.nightgardenlive.com/en-GB/are-there-discounts-for-children-6287332.md): Some venues have lower-priced child tickets available. Some venues have the same price for adults and children. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will
- [What are the different ticket types?](https://help.nightgardenlive.com/en-GB/what-are-the-different-ticket-types-6287310.md): Some venues have adult tickets and child tickets. The age range and prices for these tickets varies depending on the venue you choose. Some venues have the same price for both adults and children. When selecting your tickets, a drop-down option will
- [Can someone else collect the tickets or attend the show instead of me?](https://help.nightgardenlive.com/en-GB/can-someone-else-collect-the-tickets-or-attend-the-show-instead-of-me-6287312.md): Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.
- [Does my baby need a ticket?](https://help.nightgardenlive.com/en-GB/does-my-baby-need-a-ticket-6287328.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Are there family tickets available?](https://help.nightgardenlive.com/en-GB/are-there-family-tickets-available-6287335.md): No – we don’t offer family tickets. Some venues have lower-priced child tickets available. Some venues have flat pricing for adults and children.
- [What is an Adult ticket?](https://help.nightgardenlive.com/en-GB/what-is-an-adult-ticket-6287340.md): These are tickets for people over the age of 16 years old. Every adult who comes to see the show needs an adult ticket.
- [Does my child need a ticket?](https://help.nightgardenlive.com/en-GB/does-my-child-need-a-ticket-6287342.md): Yes, your child will need a ticket. The age range and prices for child tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there's one available. S
- [I have chosen to “collect from the venue”. Where and when do I collect my tickets?](https://help.nightgardenlive.com/en-GB/i-have-chosen-to-collect-from-the-venue-where-and-when-do-i-collect-my-tickets-6287313.md): Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. This is the same address where the show will take place. Please note that some venues do not print the tickets earlier than the date of the show.
- [How will I receive my tickets?](https://help.nightgardenlive.com/en-GB/how-will-i-receive-my-tickets-6287325.md): There are different ways for you to receive your tickets depending on the venue that you choose. For most venues, tickets will be issued as an e-ticket (for you to display on your phone). There may be some venues where you'll need to collect your tic
- [What should I do if I've lost my e-tickets?](https://help.nightgardenlive.com/en-GB/what-should-i-do-if-i-ve-lost-my-e-tickets-6287333.md): If you have lost your e-tickets please get in touch with helpdesk@nightgardenlive.com and we will be able to help you.
- [Do I need to print my e-ticket?](https://help.nightgardenlive.com/en-GB/do-i-need-to-print-my-e-ticket-6287336.md): You should receive an email shortly after booking with a link to download your e-ticket. You can either print your ticket, or display it on your mobile to the staff at the venue.
- [What should I do if I haven't received my e-tickets?](https://help.nightgardenlive.com/en-GB/what-should-i-do-if-i-haven-t-received-my-e-tickets-6287339.md): Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven't received your e-ticket and you've checked your junk and spam folders, please call our customer service team on 0330 1200 123.
- [Can I exchange my tickets for a different performance?](https://help.nightgardenlive.com/en-GB/can-i-exchange-my-tickets-for-a-different-performance-6287323.md): We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, plea
- [Can I have a refund for my tickets?](https://help.nightgardenlive.com/en-GB/can-i-have-a-refund-for-my-tickets-6287331.md): No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 033
- [Will there be merchandise available?](https://help.nightgardenlive.com/en-GB/will-there-be-merchandise-available-6287302.md): A variety of toys and souvenirs are available to buy on the day from the In the Night Garden Live shop. Items include light-up flashing windmills, soft toys, t-shirts, helium balloons, toys and books. Prices start at just £4.50 and the shop accepts b
- [I'm running late, what should I do?](https://help.nightgardenlive.com/en-GB/i-m-running-late-what-should-i-do-6287303.md): If you’re running late, please make your way to the venue and they will do their best to help if they can. Unfortunately our customer service team can't do much on the day.
- [Is there parking available?](https://help.nightgardenlive.com/en-GB/is-there-parking-available-6287304.md): In the Night Garden Live is visiting lots of different theatres so it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help you.
- [How do I get to the show?](https://help.nightgardenlive.com/en-GB/how-do-i-get-to-the-show-6287305.md): You’ll find the address of each theatre and a map by choosing it from the list on our website here: www.nightgardenlive.com. If you need any other help with travel information then do feel free to get in touch with us at helpdesk@nightgardenlive.com
- [Will food and drink be available?](https://help.nightgardenlive.com/en-GB/will-food-and-drink-be-available-6287306.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Are there baby changing facilities?](https://help.nightgardenlive.com/en-GB/are-there-baby-changing-facilities-6287307.md): In the Night Garden Live is visiting lots of different theatres, which means that it will depend on where you are visiting us. Please send an email to helpdesk@nightgardenlive.com and we will be more than happy to do our best to help you.
- [Is there somewhere to leave my buggy?](https://help.nightgardenlive.com/en-GB/is-there-somewhere-to-leave-my-buggy-6287308.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Is the show wheelchair accessible?](https://help.nightgardenlive.com/en-GB/is-the-show-wheelchair-accessible-6287299.md): In the Night Garden Live is visiting lots of different theatre across the country, so it will depend on the venue where you see the show. Please get in contact at helpdesk@nightgardenlive.com and we will do our best to help you with your query.
- [I have special access needs. How can I book tickets?](https://help.nightgardenlive.com/en-GB/i-have-special-access-needs-how-can-i-book-tickets-6287300.md): Please get in contact by sending us an email at helpdesk@nightgardenlive.com with the theatre you are hoping to see In the Night Garden Live at and we will do our best to help you with your query.
- [Are there carer or personal assistant tickets available?](https://help.nightgardenlive.com/en-GB/are-there-carer-or-personal-assistant-tickets-available-6287301.md): In the Night Garden Live is touring to a number of different theatres so it will depend on the venue that you'll be seeing the show at. Please get in touch by sending us an email at helpdesk@nightgardenlive.com and we will do our best to help you.
- [How can you help poorly children see the show?](https://help.nightgardenlive.com/en-GB/how-can-you-help-poorly-children-see-the-show-6287329.md): We will do everything we can to make sure that a child's medical condition doesn't prevent them from experiencing In the Night Garden Live. Please get in touch with us at helpdesk@nightgardenlive.com. If you would like financial assistance for a poor
- [When will I receive my Presale booking link?](https://help.nightgardenlive.com/en-GB/when-will-i-receive-my-presale-booking-link-6287364.md): If you've registered for the In the Night Garden Live Presale, we will send you an email with your presale discount code on Sunday 28th January and the booking link on Monday 29th January.
- [When does the presale start?](https://help.nightgardenlive.com/en-GB/when-does-the-presale-start-6287366.md): The In the Night Garden Live presale starts at 9am on Wednesday 31st January to registered users only. If you've registered, you will receive a time slot and unique discount code on Sun 28th Jan and your booking link on Monday 29th January by email.
- [When do tickets go on sale to the general public?](https://help.nightgardenlive.com/en-GB/when-do-tickets-go-on-sale-to-the-general-public-6287374.md): Tickets will go on sale to the general public at 9am on Friday 2nd February. If you've registered for the presale, you'll get early access from Wednesday 31st January. We'll send your time slot and discount code on Sunday 28th January and booking lin
- [What is the show about?](https://help.nightgardenlive.com/en-GB/what-is-the-show-about-6287363.md): Igglepiggle’s Busy Day is the world’s only In the Night Garden Live show and the first new Night Garden Live story for 10 years. In this new story, Igglepiggle has lost his friends. So he follows their funny sounds until he finds them all! What’s t
- [How long is the show?](https://help.nightgardenlive.com/en-GB/how-long-is-the-show-6287370.md): The show is around an hour long, and doesn't have an interval. If you would like some more information about the content of the show, please get in touch with helpdesk@nightgardenlive.com
- [Are all the main characters in each show?](https://help.nightgardenlive.com/en-GB/are-all-the-main-characters-in-each-show-6287381.md): Yes. Igglepiggle, Upsy Daisy and Makka Pakka all appear live in each show.
- [Will there be narration and music?](https://help.nightgardenlive.com/en-GB/will-there-be-narration-and-music-6287382.md): Yes, the show includes music and songs from the TV show, with the voice of the TV narrator, Sir Derek Jacobi.
- [How are the characters recreated?](https://help.nightgardenlive.com/en-GB/how-are-the-characters-recreated-6287385.md): Igglepiggle, Upsy Daisy and Makka Pakka are all recreated by both human size costume characters and puppets.
- [Is it possible to meet a character?](https://help.nightgardenlive.com/en-GB/is-it-possible-to-meet-a-character-6287360.md): No, unfortunately it is not possible to meet a character after the show.
- [Is it possible for a birthday announcement to be made on stage for my child?](https://help.nightgardenlive.com/en-GB/is-it-possible-for-a-birthday-announcement-to-be-made-on-stage-for-my-child-6287361.md): No, the characters do not speak in the same way that we do, so it is not possible for them to say happy birthday to a member of the audience.
- [Do you supervise the children?](https://help.nightgardenlive.com/en-GB/do-you-supervise-the-children-6287362.md): No, each child must be in the company of a responsible adult at all times.
- [Can I take photos during the show?](https://help.nightgardenlive.com/en-GB/can-i-take-photos-during-the-show-6287378.md): It’s fine to take photos during the show, but please switch the flash off on phones and cameras. Flashes can be very distracting to the performers and other audience members. If you’re not sure how to do this, please take a few moments to check befor
- [Is it suitable for very young children?](https://help.nightgardenlive.com/en-GB/is-it-suitable-for-very-young-children-6287365.md): No child is too young - most children in the audience are aged 0-4! Parents tell us that children of all ages enjoy the show. If your child enjoys the TV show, then they’ll love the live show too!. If you'd like feedback from other parents please vis
- [How can I ensure my tickets are from a genuine agent and that my purchase will go well?](https://help.nightgardenlive.com/en-GB/how-can-i-ensure-my-tickets-are-from-a-genuine-agent-and-that-my-purchase-will-go-well-6287353.md): We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:. - Clearly identify the face value of any tickets purchased and any additional booking fees. - Highlight
- [Can I make changes to my booking details after the booking has been completed?](https://help.nightgardenlive.com/en-GB/can-i-make-changes-to-my-booking-details-after-the-booking-has-been-completed-6287355.md): If you need to change details on your booking, please contact our customer services team at helpdesk@nightgardenlive.com. Please note we cannot refund tickets once they have been booked.
- [What is the seating like?](https://help.nightgardenlive.com/en-GB/what-is-the-seating-like-6287358.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Can I pick where I sit?](https://help.nightgardenlive.com/en-GB/can-i-pick-where-i-sit-6287359.md): All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at h
- [Are there any booking fees?](https://help.nightgardenlive.com/en-GB/are-there-any-booking-fees-6287371.md): There are no hidden fees. Any booking fees are included in the ticket prices you can see on our website, and will be clearly identified on the checkout page.
- [How much do tickets cost?](https://help.nightgardenlive.com/en-GB/how-much-do-tickets-cost-6287368.md): Ticket prices vary depending on the venue you choose, and where you want to sit in the theatre. You can see ticket prices by going to www.familytickets.com and clicking the 'Book Now' button on your selected venue.
- [Are there discounts for children?](https://help.nightgardenlive.com/en-GB/are-there-discounts-for-children-6287376.md): Some venues have lower-priced child tickets available. Some venues have the same price for adults and children. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will
- [What are the different ticket types?](https://help.nightgardenlive.com/en-GB/what-are-the-different-ticket-types-6287354.md): Some venues have adult tickets and child tickets. The age range and prices for these tickets varies depending on the venue you choose. Some venues have the same price for both adults and children. When selecting your tickets, a drop-down option will
- [Can someone else collect the tickets or attend the show instead of me?](https://help.nightgardenlive.com/en-GB/can-someone-else-collect-the-tickets-or-attend-the-show-instead-of-me-6287356.md): Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.
- [Does my baby need a ticket?](https://help.nightgardenlive.com/en-GB/does-my-baby-need-a-ticket-6287372.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Are there family tickets available?](https://help.nightgardenlive.com/en-GB/are-there-family-tickets-available-6287379.md): No – we don’t offer family tickets. Some venues have lower-priced child tickets available. Some venues have flat pricing for adults and children.
- [What is an Adult ticket?](https://help.nightgardenlive.com/en-GB/what-is-an-adult-ticket-6287384.md): These are tickets for people over the age of 16 years old. Every adult who comes to see the show needs an adult ticket.
- [Does my child need a ticket?](https://help.nightgardenlive.com/en-GB/does-my-child-need-a-ticket-6287386.md): Yes, your child will need a ticket. The age range and prices for child tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there's one available. S
- [I have chosen to “collect from the venue”. Where and when do I collect my tickets?](https://help.nightgardenlive.com/en-GB/i-have-chosen-to-collect-from-the-venue-where-and-when-do-i-collect-my-tickets-6287357.md): Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. This is the same address where the show will take place. Please note that some venues do not print the tickets earlier than the date of the show.
- [How will I receive my tickets?](https://help.nightgardenlive.com/en-GB/how-will-i-receive-my-tickets-6287369.md): There are different ways for you to receive your tickets depending on the venue that you choose. For most venues, tickets will be issued as an e-ticket (for you to display on your phone). There may be some venues where you'll need to collect your tic
- [What should I do if I've lost my e-tickets?](https://help.nightgardenlive.com/en-GB/what-should-i-do-if-i-ve-lost-my-e-tickets-6287377.md): If you have lost your e-tickets please get in touch with helpdesk@nightgardenlive.com and we will be able to help you.
- [Do I need to print my e-ticket?](https://help.nightgardenlive.com/en-GB/do-i-need-to-print-my-e-ticket-6287380.md): You should receive an email shortly after booking with a link to download your e-ticket. You can either print your ticket, or display it on your mobile to the staff at the venue.
- [What should I do if I haven't received my e-tickets?](https://help.nightgardenlive.com/en-GB/what-should-i-do-if-i-haven-t-received-my-e-tickets-6287383.md): Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven't received your e-ticket and you've checked your junk and spam folders, please call our customer service team on 0330 1200 123.
- [Can I exchange my tickets for a different performance?](https://help.nightgardenlive.com/en-GB/can-i-exchange-my-tickets-for-a-different-performance-6287367.md): We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, plea
- [Can I have a refund for my tickets?](https://help.nightgardenlive.com/en-GB/can-i-have-a-refund-for-my-tickets-6287375.md): No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 033
- [Will there be merchandise available?](https://help.nightgardenlive.com/en-GB/will-there-be-merchandise-available-6287346.md): A variety of toys and souvenirs are available to buy on the day from the In the Night Garden Live shop. Items include light-up flashing windmills, soft toys, t-shirts, helium balloons, toys and books. Prices start at just £4.50 and the shop accepts b
- [I'm running late, what should I do?](https://help.nightgardenlive.com/en-GB/i-m-running-late-what-should-i-do-6287347.md): If you’re running late, please make your way to the venue and they will do their best to help if they can. Unfortunately our customer service team can't do much on the day.
- [Is there parking available?](https://help.nightgardenlive.com/en-GB/is-there-parking-available-6287348.md): In the Night Garden Live is visiting lots of different theatres so it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help you.
- [How do I get to the show?](https://help.nightgardenlive.com/en-GB/how-do-i-get-to-the-show-6287349.md): You’ll find the address of each theatre and a map by choosing it from the list on our website here: www.nightgardenlive.com. If you need any other help with travel information then do feel free to get in touch with us at helpdesk@nightgardenlive.com
- [Will food and drink be available?](https://help.nightgardenlive.com/en-GB/will-food-and-drink-be-available-6287350.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Are there baby changing facilities?](https://help.nightgardenlive.com/en-GB/are-there-baby-changing-facilities-6287351.md): In the Night Garden Live is visiting lots of different theatres, which means that it will depend on where you are visiting us. Please send an email to helpdesk@nightgardenlive.com and we will be more than happy to do our best to help you.
- [Is there somewhere to leave my buggy?](https://help.nightgardenlive.com/en-GB/is-there-somewhere-to-leave-my-buggy-6287352.md): As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
- [Is the show wheelchair accessible?](https://help.nightgardenlive.com/en-GB/is-the-show-wheelchair-accessible-6287343.md): In the Night Garden Live is visiting lots of different theatre across the country, so it will depend on the venue where you see the show. Please get in contact at helpdesk@nightgardenlive.com and we will do our best to help you with your query.
- [I have special access needs. How can I book tickets?](https://help.nightgardenlive.com/en-GB/i-have-special-access-needs-how-can-i-book-tickets-6287344.md): Please get in contact by sending us an email at helpdesk@nightgardenlive.com with the theatre you are hoping to see In the Night Garden Live at and we will do our best to help you with your query.
- [Are there carer or personal assistant tickets available?](https://help.nightgardenlive.com/en-GB/are-there-carer-or-personal-assistant-tickets-available-6287345.md): In the Night Garden Live is touring to a number of different theatres so it will depend on the venue that you'll be seeing the show at. Please get in touch by sending us an email at helpdesk@nightgardenlive.com and we will do our best to help you.
- [How can you help poorly children see the show?](https://help.nightgardenlive.com/en-GB/how-can-you-help-poorly-children-see-the-show-6287373.md): We will do everything we can to make sure that a child's medical condition doesn't prevent them from experiencing In the Night Garden Live. Please get in touch with us at helpdesk@nightgardenlive.com. If you would like financial assistance for a poor