General Information

We're here to help on the phone 10am - 4pm Monday - Sunday

nightgardenlive

Presale

Venues

When will I receive my Presale booking link?

When does the presale start?

When do tickets go on sale to the general public?

What is the show about?

How long is the show?

Are all the main characters in each show?

Will there be narration and music?

How are the characters recreated?

Show Content

Is it possible to meet a character?

Is it possible for a birthday announcement to be made on stage for my child?

Do you supervise the children?

Can I take photos during the show?

During the Show

Is it suitable for very young children?

Age Recommendation

The Show

How can I ensure my tickets are from a genuine agent and that my purchase will go well?

Can I make changes to my booking details after the booking has been completed?

What is the seating like?

Can I pick where I sit?

Are there any booking fees?

Booking

How much do tickets cost?

Are there discounts for children?

Ticket Prices

What are the different ticket types?

Can someone else collect the tickets or attend the show instead of me?

Does my baby need a ticket?

Are there family tickets available?

What is an Adult ticket?

Does my child need a ticket?

Ticket Type

I have chosen to “collect from the venue”. Where and when do I collect my tickets?

How will I receive my tickets?

What should I do if I've lost my e-tickets?

Do I need to print my e-ticket?

What should I do if I haven't received my e-tickets?

Receiving Your Tickets

Can I exchange my tickets for a different performance?

Can I have a refund for my tickets?

Exchanges

Tickets and Booking

Will there be merchandise available?

I'm running late, what should I do?

Is there parking available?

How do I get to the show?

Will food and drink be available?

Are there baby changing facilities?

Is there somewhere to leave my buggy?

Plan Your Day

Is the show wheelchair accessible?

I have special access needs. How can I book tickets?

Are there carer or personal assistant tickets available?

How can you help poorly children see the show?

Accessibility