How can I ensure my tickets are from a genuine agent and that my purchase will go well?

We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:

- Clearly identify the face value of any tickets purchased and any additional booking fees.

- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions.

- Handle bookings in a polite and courteous manner, giving the highest standards of professional service.

- STAR represents most of the major ticket agents and numerous venue box offices around the UK.

- Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272).

It is also important that the seller has a valid and visible physical address and a telephone number. Our address is 3 Kingfisher Court, Bowesfield Park, Stockton On Tees, TS18 3EX and phone number is 0330 058 1585.